Licensee acknowledges and agrees that Ridge offers a refund policy on the Product as specifically stated herein. If, within (90) calendar days of Licensee’s date of onboarding Licensee is not satisfied with the product, Licensee may request a full refund of the purchase price paid minus any and all Net Profit earned during the period of product utilization. “Net Profit” is specifically defined as the profit on closed trade positions and does not include any floating profit or loss based on open trade positions. For transparency and accuracy, Net Profit shall be as calculated by FXBlue third-party audit, specifically as reflected in the “Cumulative Return” data provided by your unique FXBlue audit link. Losses do not contribute to or increase the refund value: all net losses are the sole risk of the Licensee.

To request a refund under the Refund Policy as outlined above, Licensee must provide written notice of its request to Ridge by email at info@ridgecapitalsolutions.com prior to expiration of the ninety (90) calendar day trial period. 

Once Licensee submits such refund request by email, the process for a refund is as follows:

1. Ridge will schedule a call with Licensee to review Licensee’s account activity.
2. Licensee must decide whether to allow any open positions to be closed automatically by the Software or close open positions immediately, manually. If Licensee elects to allow open positions to be closed by the Software, Licensee’s Software will be set in “close only” mode (i.e. the Software will not open new positions but will complete all existing open positions). For the avoidance of doubt, should you elect to allow the Software to close open positions, the time it takes to do so beyond the ninety (90) day warranty period do not void your refund request so long as you made this request prior to the expiration of the ninety (90) day period. Should Licensee elect to close positions manually and deactivate the Software for an immediate refund, Licensee continues to be solely responsible for any losses incurred and waives any liability to Ridge in accordance with this and Paragraph 18.
3. Once all positions are closed a refund will be issued by Ridge to Licensee within fifteen (15) business days. Such refund may be made to Licensee’s credit card or by bank wire at Ridge’s discretion.

Licensee acknowledges that Licensor provides on-boarding services within no more than five (5) business days of purchase. Should Licensee, due to their own choice or circumstances, postpone on-boarding for more than forty-five (45) calendar days following the date of purchase, Licensee acknowledges that the Refund Policy is null and void and Licensee has accepted permanent ownership of the Product with no right to a refund of the Licensing Fee.

Licensee acknowledges that Ridge’s refund policy above is fair and provides Licensee the opportunity to receive a refund so long as the above process is followed. Should Licensee initiate a charge reversal or chargeback attempt of the licensing fee paid to Ridge, Licensee voids all refund eligibility.

Licensee further acknowledges that the following will void all refund eligibility as any of these will interfere with system performance and lead to erroneous outcomes. 

1. Excessive account balance changes on a connected account (see note below).
2. Manual trading on the connected account. Manual closure or overriding of positions opened by the Software do not void refund eligibility. However, it should be noted that such actions may negatively impact system performance.
3. Running other software systems on the same connected account (i.e. only Ridge’s system may be utilized on the connected brokerage account).
4. Starting the Software on less than the recommended beginning balance.
5. Running the Software on brokerage accounts which do not meet product specifications.

Note – Regarding item (i) above: Your trading account belongs to you, and you therefore have all ability and right to change your account balance via deposit and withdrawal as you wish. Ridge has no ownership or control over your brokerage account. However, all Software systems utilize each individual account balance to calculate positions sizes. If you are constantly and/or drastically adjusting your account balance it will not allow the system to perform as designed. In particular, withdrawals should be done with care so as not to impact system performance or put your account at risk. This is simply because previously opened positions will have been calculated on the previous balance. Point (i) above is in no way intended to communicate that you are not at liberty to treat your brokerage account balances according to your desires. If you are in need of guidance as to how to make large adjustments to your account balance in a way what will have minimum Product performance impacts, you may reach out to Ridge at any time.